“Retroactive Freeness”
Ryan Masuga clarifies how Devot:ee is handling refund requests for SafeCracker, which is now distributed for free by EllisLab to EE2 license holders.
Our official stance is: if there is a legitimate problem with Safecracker, you’re within your rights to request a refund via devot:ee within your 30 days of purchase, but there are no refunds if the sole purpose of the refund is just “retroactive freeness.”
During the most recent episode of the EE Podcast, someone in the chatroom asked about refunds if you recently (let’s say in the last 7 days) purchased the add-on. I relayed that question to Leslie Camacho and the response was that if there is a refund policy, it’s up to Barrett Newton. There was no claim of refunds being issued. Unfortunately, this was somehow misunderstood by some people. However, I suspect some just heard what they wanted to hear.
Read Ryan’s forum post: What if we just purchased SafeCracker?
Posted on Feb 26, 2011 by Ryan Irelan
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Russ Lipton — 01:15 on 02.28.2011
I have run into a different problem with addons - purchasing them from a developer, but then being unable to acquire upgrades once Devotee takes them over (e.g., have the license transferred); thus having to repurchase them.
I like to support commercial addon developers, but this seems wrong to me.
I have decided not to purchase any addon, until it is listed on Devotee, with a few major exceptions (Structure, Playa ....). Bit of a shame.