Faster Support Responses from EllisLab
In a blog post today EllisLab announced that they are changing the support response times for their three paid support plans:
The Silver support plan now guarantees that first response in 1 business day instead of 2, Gold promises 4 business hours instead of 1 business day, and Platinum promises 1 business hour instead of 4.
These are great changes and I think make the support plans even more valuable.
Why didn’t they start with those plans right away? Caution:
But even when we offer something great, that doesn’t mean we stop looking for ways to make it better, so several weeks ago we quietly tweaked our support system to bump up those guaranteed response times to offer even better service and see if we could still handle the support load.
A nice tweak to the support offering by EllisLab.
Posted on Feb 11, 2013 by Ryan Irelan
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