EE Support Request Tips
Michael Witwicki put together a nice set of tips for communicating support requests and issues with developers.
ExpressionEngine add-on developers (species: Codeignitus Developus) are a unique breed. Should you encounter one in the wild and need support, here are some tips get your question answered as quickly as possible.
His list is specific to ExpressionEngine add-on developers, but the approach is useful for any interaction you have with people who make the software you use.